A Team Instinct cap for Pokemon Go players. Show your team pride with style!
We accept PayPal and all major credit cards. If you want to cancel an order, please let us know and we will refund. If you want to return a received order, please see our refund policy.
We ship using Etsy calculated shipping for most physical items, which ensures that multiple orders can be readily combined without problems. We tend to ship at least once per business week, or more often during high order volume periods.
For damaged items:
Please contact us with pictures of the item's current condition. If it can be fixed, we may ask that you ship it back to us at our cost.
If item is shipped insured, we will ask that you either claim the postal insurance or allow us to claim the insurance on your behalf.
DO NOT THROW OUT ITEM OR PACKAGING.
If item arrives damaged and was uninsured, we will be happy to issue a refund or a replacement item.
For Lost Items:
If item is lost in mail, please contact us and we will try to track it down.
If you receive it and change your mind, you may ship it back to us within two weeks and we will refund your money (minus our shipping costs).
For Custom Orders:
For custom orders, a picture(s) of the order will be shown to you so you can decide if it is indeed what you wanted. Once you approve the preview and purchase the item, no refund will be issued except in cases of damage or loss.
For Vintage Items:
Vintage items are sold 'as is' with no refund except in case of loss - but every effort will be made to accurately describe the item's current condition.
No refunds will be made on digital pattern downloads. If you have trouble opening your file, please contact us and we will walk you through .pdf use or send you a new version of the file as needed.
Most dice, jewelry, crochet items (and some painted items) can be custom ordered. Please let us know if there's a set of colors and / or a design that you have your heart set on.
If you are looking for a particular type of pattern that we don't have in stock to download, please let us know! We have a large library of vintage patterns that we are in the process of converting to PDF. We're happy to search out one that you are looking for.
If you are not satisfied for any reason, please contact us! We will work it out.
Wondering where Lab Arc Designs (the name) comes from? The initials of my maiden name (LAB) and my husband's name (ARC) have been used for our various ventures since we got together in 1997!